Where the heck are you? The office is one of three at 23 Main Street; to enter Artisan Eyewear please walk down Beach Street. Our door is on the side of the building. Here are two handy photos!
Can I get my eyes checked / obtain a prescription? There is NOT an optometrist or ophthalmologist on site; only a doctor can refract. I have a short list of recommended [unaffiliated] optometrists in the area that I am happy to share upon request.
If your prescription is current, I can contact your doctor on your behalf and request that your prescription be faxed or e-mailed to me.
Can you adjust/fix glasses I didn’t buy from you? I don’t adjust frames purchased off the internet. If they were purchased from another optical, I’m happy to adjust at no cost; however, keep in mind only the shop you purchased from has access to your frame’s warranty. There’s always a small risk of damage or breakage when manipulating frames.
Do you take insurance? I will help you submit your insurance claim as an out-of-network provider. In this scenario payment is due upfront and your insurance sends you reimbursement.
Can I use my FSA/HSA Card? Yes.
How about gift cards? Click here to purchase e-Gift Cards, which can be printed or e-mailed to recipients.
How long before my glasses are ready? 5-8 days is average.
Are there discounts available? I offer a referral discount program to thank you for getting the word out. Ask me for details!
What is your return policy? Satisfaction is guaranteed; I will work with your doctor until you are happy. Alternatively, store credit is given.
What are your hours? Summer hours are Tues-Sat 11-5. For appointments outside those hours, email me at firstname.lastname@example.org.
Where can I park? The Calvary Bible Church parking lot next door is also public parking Mon-Sat, that’s your best bet. Otherwise, there is 2-hour street parking on Main Street, or the other public lots within a short walk. Please do not park behind my building: there are apartments above me and those are assigned spaces for tenants.